Information Collected by HPE Storage Toolkit for Windows Diagnostic Tools

The diagnostic tools provided by the HPE Storage Toolkit for Windows collect logs from the host. They do not collect any sensitive information.

These tools collect the following information:
  • Installer log C:\install.log

    Always included, no date filter is applied

  • HPE Storage DSM Kernel Driver install log C:\HPEStorage_DSM_Install.log

    Included when NDSM package is installed on a host server

  • Contents of Logs in C:\ProgramData\HPE Storage\Logs and all subfolders (such as Core)

    Logs of the last 5 days are included

  • Contents of System and Application Windows Event logs in readable TAB delimited text file format

    Events of the last 5 days are included

  • Contents of the DSM Event log (found in Event Viewer → Applications and Services Logs → HPE Storage → Windows Toolkit → Dsm → Operational) in readable TAB delimited text file format

    Events of the last 5 days are included

  • C:\Windows\inf\setupapi.app*.log and C:Windows\setupapi.dev*.log

    Logs of the last 5 days are included

  • C:\Windows\Cluster\Reports\Validate*.log.

    Logs of the last 5 days are included

The Toolkit Diagnostics Utility also gathers the following information with your permission:
  • Current environment variables (System and User)
  • Windows systeminfo
  • Windows 'SC query' to query all services running on the machine
  • Output of VSSADMIN LIST PROVIDERS, VSSADMIN LIST WRITERS
  • MOUNTVOL /L output
  • TASKLIST-FO:CSV – List of all tasks currently running on the machine
  • DRIVERQUERY -V – List of all drivers currently installed on the machine
  • ISCSICLI ListTargets – Lists all iSCSI target IQNs on the machine
  • ISCSICLI SessionList – Lists all active iSCSI sessions on the machine
  • ISCSICLI ListPersistentTargets – Lists all Favorite iSCSI targets on the machine
  • ISCSICLI ListTargetPortals – Lists all iSCSI target portals on the machine
  • Output of DISKPART list disk/list volume
  • Output of DISKSHADOW list writers detailed – VSS volumes included
  • Relevant Registry key export using REG and WMIC information.

    The keys include iSCSI, MPIO,DISK, MSDSM, VSS Writer, VSS Provider, SQL Server, Exchange Server, Network interfaces.

  • MPIO.SYS and MSDSM.SYS, Dsm.sys, VssRequestor.exe, VssProvider.exe, and Logger.dll versions, and other relevant system files
  • Intel NIC driver version (if present) e1q60x64.sys

    Due to an escalation where a specific version caused data corruption, version 11.0.5.21

  • FCINFO – Emulex (OneCommand) or Qlogic (QConvergeConsole) configuration (if present)
  • Windows Performance Data for volumes (optional)