Enable a Secure Tunnel

Support may request a tunnel into the array to help troubleshoot an issue. You will be able to enable a secure tunnel that will allow support to open a tunnel. By default, secure tunnels are disabled.

  1. Go to Administration → Alerts and Monitoring → Diagnostics.
  2. Check Enable Secure Tunnel.
  3. Click Save.
    If you click Test, the array tests that all the connections are active and that DNA is enabled. If you click Send, the diagnostics are sent manually.