Reset a User Account Password

You must have Administrator permission to reset other users' passwords.

When users forget their passwords, perform this task to reset the password.

  1. Select Administration > Security > Users and Groups.
  2. In the user account list, click the account for which you want to reset the password.
  3. From the More Actions drop-down menu, choose Change Password.
  4. In the Admin Password field, type your Administrator password.
  5. In the New Password field, type the user's new password.
    The password must be alphanumeric, 8 to 512 characters. The following special characters are not allowed: [ ] & ; ` and spaces.
  6. In the Confirm Password field, retype the user's new password.
  7. Click Change.
  8. Send the user the new password.