Using the Toolkit Diagnostics Utility

Before you can use the Toolkit Diagnostics Utility, you must contact support and obtain a case number.

Your Windows firewall or proxy must be open to outbound FTP traffic so the Tool can upload to the FTP site.

  1. Open the Windows Command Prompt.
  2. Navigate to the \bin directory.
    cd c:\Program Files\HPE Storage\bin
  3. Run the Toolkit Diagnostics Utility.
    HPEDiag.exe
    The utility asks for your case number.
  4. Enter your case number.
    The utility asks: Do you want to include system information?
  5. Press Enter.
    The utility asks: Do you want to include performance counter information?
  6. Press Enter.
    The utility asks: Upload the ZIP package to the website?
  7. Do one of the following:
    • If you want to upload the ZIP package to the FTP site, press Y.
    • If you do not want upload the ZIP package to the FTP site, press N.
The Toolkit Diagnostics Utility:
  • Creates a single package with name format: Case#-DIAGYYYYMMDDhhmmss.zip
  • Saves the zip file in the user's temporary folder
  • Uploads the zip package to the FTP site, if you answered Y in Step 7

If you chose not to upload the zip package, you can use your FTP client to upload it manually to ftp://ftp.nimblestorage.com.

IMPORTANT: It is recommended that you do not remove any files from the zip file.