Replace a Failed Drive

Use this procedure to replace HDDs in your HPE storage array or expansion shelf.

   

Time required:

5 to 10 minutes

Parts required:

Replacement drive ordered from HPE

Information required:
  • RMA (Return Material Authorization) work order
  • Case number
  • Array serial number

Tools required:
  • ESD (electrostatic discharge) strap or appropriate grounding device

Support contact:

See Support.

HPE recommends using the Maintenance Window functionality within the HPE InfoSight portal to inform HPE Support of upcoming maintenance windows.

Refer to https://infosight.hpe.com/dashboards/nimble/wellness/maintenance-windows for more information.

You can disable automated support case generation during planned maintenance from the Manage Maintenance Windows page. After a maintenance window is set, no further communication with HPE Support is required.

NOTE:

Before you attempt to replace the drive:

  • Do not remove the failed drive until you are ready to install the replacement.
  • The replacement drive must be the same type and size as the failed drive.
  • Determine which drive to replace before making the replacement.

    To identify a failed drive:

    • LEDs are solid red or off
    • Event appears in the Events list
    • Receipt of an alert email from the array
  • Verify that the replacement drive matches the part shown on the RMA work order.
  1. Gently pull the front bezel away from the array chassis.

    The bezel includes power connection pins on both sides.

  2. Identify the failed drive.

    A failed drive has a red drive fault LED. (Do not replace a drive with a dark drive fault LED.)

    1. Drive fault
  3. Release and remove the drive from the drive carrier.
    1. To release the handle, slide the small tab to the right on the sled of the failed drive.
    2. Pull the drive carrier handle to remove the drive from the chassis. Use firm, steady pressure.
  4. Slide the replacement drive into the empty drive bay.

    Do not force the drive. If it does not slide in smoothly, remove it and try again.

  5. Close the drive carrier handle.

    Push the handle until it fully engages with the release tab.

  6. After no more than two minutes, make sure that the drive operation LED is green.

    If the LED does not light, remove and reinsert the drive. If unsuccessful, contact HPE Support.

    1. Drive operation
    2. Drive fault
  7. Replace the bezel.

    Hold the bezel in place and then firmly press the bezel until you feel the keepers lock.

  8. Return the failed drive as directed on the RMA work order.